Refund Policy

1. Overview

This Refund & Cancellation Policy outlines the terms for refunds and cancellations of paid subscription services provided by nuvel ("Company," "we," "us," or "our").

2. Payment Processor

• All subscription payments are processed through Paddle, our authorized payment processor.
• Paddle supports global payments and handles billing, tax, and compliance.
• By making a purchase, you also agree to Paddle's Terms of Service.

3. Subscription Plans

• Monthly: Premium access for 1 month from the date of purchase.
• Yearly: Premium access for 1 year from the date of purchase.
• Subscriptions do not auto-renew. You must manually repurchase when your subscription expires.

4. Refund Policy

• You may request a full refund within 14 days of your purchase date.
• No reason or justification is required to request a refund.

5. How to Request a Refund

• Send an email to support@praybloom.com.
• Include the email address associated with your account.
• Your refund will be processed within 14 days using the same payment method used for the original transaction.
• No fees will be charged for the refund.

6. Cancellation

• Since subscriptions do not auto-renew, no cancellation action is required.
• When your subscription expires, your account will automatically revert to the free plan.
• You will continue to have premium access until the end of your subscription period.

7. Contact Us

This Refund & Cancellation Policy is effective as of February 21, 2026.